At Imprintify, we take pride in the quality of our custom products. We want you to be completely satisfied with your purchase. This policy outlines our guidelines for returns, refunds, and exchanges.
Due to the personalized nature of our products, all sales of custom-designed items are generally final. However, we understand that issues can arise, and we're committed to ensuring your satisfaction.
If you receive a product that is defective, damaged, or materially different from the design you approved, please contact us within 7 days of receiving your order. Please include:
After reviewing your claim, we will offer one of the following solutions:
If you need a different size for apparel items, we may be able to accommodate an exchange, provided that:
Please note that we will produce and ship the replacement size only after receiving the original item.
Since we begin processing orders promptly, cancellation requests must be made within 2 hours of placing your order. For custom designs requiring approval, you may cancel at any point before approving the final design.
Once production has begun, we cannot cancel orders as materials and resources have already been allocated to your custom product.
When a refund is approved, it will be processed to the original payment method within 5-7 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
For approved returns due to our error (defective product, wrong item shipped, etc.), we will provide a prepaid return shipping label. For all other approved returns, the customer is responsible for return shipping costs.
Please ensure that returned items are properly packaged to prevent damage during transit. We recommend using the original packaging when possible.
The following items cannot be returned or exchanged:
If you have any questions about our returns policy or need to initiate a return, please contact our customer service team at support@imprintify.com or through our contact page.
Last updated: June 10, 2023